LUCKY BRAND SUNGLASSES - WARRANTY INFORMATION
Please take a moment to carefully read this information so your Lucky Brand sunglasses may serve you for many years.
Care & Handling
While your Lucky Brand sunglasses have been designed and manufactured under the highest quality standards in the industry, it is important that they are properly cared for. If you follow these simple guidelines, your sunglasses should provide you with many years of enjoyment.
- Clean your lenses regularly with a clean cotton cloth using mild soap and water.
- Place lenses under warm running water to remove particles of dirt and dust.
- Dry gently with a clean cotton cloth.
- Never loosen or remove any of the screws.
- Avoid extreme conditions of heat and cold, like the dashboard of your car.
- Keep your sunglasses in their protective case when they are not being worn.
- Never lay the lenses face down on a hard surface.
Repair Service
Repair service is offered for Lucky Brand Sunglasses damaged by accidental breakage (accidental breakage is not covered by the limited warranty) and sunglasses for which the limited warranty has expired. For a nominal fee, Lucky Brand will repair or replace damaged lenses and frames. For current repair information, please call 800.423.3023 to speak with a customer service representative.
Limited Warranty
Lucky Brand provides our customers with service at the same level of excellence that we put into our products. Below we have detailed our domestic warranty policy along with the information necessary to contact us. For our International Warranty Policy, please contact your Authorized Distributor or contact Lucky Brand Eyewear for specific details.
Domestic Warranty Policy: All Lucky Brand Sunglasses are warranted against breakage caused by defects in materials or manufacturing, at Lucky Brand ’s discretion, for two years from date of purchase. The warranty is void without valid proof of purchase from an authorized Lucky Brand Sunglass dealer. The warranty excludes product altered after purchase, damage caused by normal wear and tear including scratched lenses, and damage caused by any improper or unreasonable use.
To make a warranty claim during the warranty period, securely pack your Lucky Brand Sunglasses (RA# must be written on outside of shipping carton), along with original proof of purchase, information containing your name, return address, telephone number, a brief note describing the damage to your Lucky Brand Sunglasses and how it was caused. Lucky Brand Eyewear is not responsible for any loss or damage in transit, therefore we recommend that you use a shipper that will allow you to insure your sunglasses. Ship the entire package to:
Lucky Brand Sunglass - Warranty Claim
10941 La Tuna Canyon Road
Sun Valley, CA 91352
Phone Inquiries: 800.423.3023
Email: warranty@remeyewear.com
BEFORE sending any item to Lucky Brand Eyewear, please contact us to obtain a Return Authorization Number (RA #) at 800.423.3023 or warranty@remeyewear.com
Items shipped without a Return Authorization # may be refused at time of delivery by the receiving department at Lucky Brand Eyewear. Customer is responsible for all shipping costs (including any insurance and/or international Customs duties / taxes) to and from Lucky Brand Eyewear.
